Beyond Thank You: How to Show Appreciation and Express Gratitude in English

Take a moment and think about how many times you’ve said “thank you” today. If you’re living in the United States or another English speaking country, you’ve probably said it more times than you can count. “Thank you” has become such a common response that we often don’t notice when we’ve said it. As a non-native speaker, you may be surprised by how much Americans say “thank you” for doing something that’s common courtesy, or … Read the article and watch the video lesson

How to Handle Uncomfortable Questions You REALLY Don’t Want to Answer in English

Let me ask you something. How do you feel when someone asks you an uncomfortable question? When you’re chatting with new people at a social event or a party, or you’re interacting with strangers while waiting for the bus or the train, you might get asked an awkward question you really don’t want to answer. For example: How old are you? Why do you wear so much makeup? Why do you cover your hair? Why … Read the article and watch the video lesson

How to Change the Subject or Conversation Topic in English

Imagine this situation: You’re having a great conversation with a person you’ve just met. You’re talking about a topic that both of you are really interested in, and you’re sharing ideas back and forth. You’re both asking great questions and responding with enthusiasm, but then suddenly… silence. This particular conversation topic has come to its natural conclusion. You’ve said all you have to say on this subject. Does that mean the entire conversation is over … Read the article and watch the video lesson

Clarifying What You Mean, Restating Your Ideas, and Explaining Your Thoughts

It happens to all of us. You’re in the middle of a conversation with a friend, colleague, or even a stranger on the street, and you say something that just comes out wrong. Oops! What now? Maybe you used the wrong word or expression. Maybe you lost your train of thought or forgot what you were saying. Maybe you got distracted by something happening around you. Or maybe you just needed a little more time to come up with the words … Read the article and watch the video lesson

How to Communicate Clearly in English for Customer Service and Call Center Jobs

 If you’re working as a customer service representative and interacting with a lot of native speakers on the phone or in person, you’re probably really concerned about clear communication in English. I recently received an awesome question from a member of this community who said: “It’s really important for me to sound like a native English speaker because I work as a customer service representative. For this reason I’m working on my communication skills. … Read the article and watch the video lesson

How to Feel More Confident When Speaking English

 Confidence. We admire it in other people. We want more of it ourselves, myself included. If you’re like most people I know, you want to feel more confident when speaking. You probably have a list of things you’ll do once you improve your speaking habits: Maybe you’ll apply for a new position in your company. You’ll give a presentation at a conference. Perhaps you’ll look for a new job. Or you’ll try to make … Read the article and watch the video lesson