Policies for Online Courses and Programs
By choosing to enroll in one of Kim Dodge's online courses and programs or meet for private or group coaching sessions, you agree to the following policies.
I have included these policies in clear, easy-to-understand language, but am happy to answer any questions you may have. Please contact me.
Policies for Online Courses and Programs
Product Description and Pricing
I try to be as clear and detailed as possible when describing online courses, coaching, and programs, but the description may not be completely accurate, up-to-date, or error-free.
For this reason, the description is regularly updated with any changes or additions. In addition, I may adjust or correct errors in pricing. Any pricing changes do not apply to previously purchased products and services.
Similarly, I may choose to offer special, limited-time promotions, but these are subject to change at any time and do not apply to past purchases.
All payment is arranged through Paypal or Stripe. You may pay with your checking account or credit/debit card.
Please note that your payment authorizes one person (you) to participate in the course or program.
If you would like to use any program with your colleagues, employees, or students, you will need to purchase additional licenses. Please contact me for group pricing.
Because I offer digital programs with dozens of downloadable resources, purchases are non-refundable.
As such, you agree not to dispute a payment with your financial institution and/or credit card provider for products, programs, courses, or services you purchased and which we granted you access to.
However, I want you to be happy with your investment; if you are not happy with a course or program, please contact me directly so we can work together to find a solution.
Technology and Services
I host my programs and courses on a private platform called Podia which transmits and stores your personal information securely.
You can access all of my courses and programs at learn.englishwithkim.com.
I highly recommend that you use headphones or earphones to listen to the course materials so that you can hear the audio clearly.
Access to Course Platform and Online Courses, Products, and Programs
As mentioned above, my online courses, products, and programs are hosted on an external platform. You must have access to the internet in order to watch the video lessons and download additional materials. You are responsible for finding an appropriate internet connection as well as the costs of accessing the internet.
You will be able to access these online courses and programs for the lifetime of the product. I reserve the right to change or discontinue these courses, products, and programs for any reason.
I will notify you at least two months in advance of any changes to the way these courses, products, or programs are hosted or delivered, but I encourage you to make use of them as soon as you purchase them.
I occasionally offer support for certain courses and programs through a private community on Slack or WhatsApp. Please be sure to adjust your notification settings to your preferences. You can download the app to your computer, tablet, or phone or access the community through your web browser.
Please note that I will respond to questions within a few hours during my normal working hours (generally weekdays from 10AM to 6PM EST). As a reminder, I observe all U.S. national holidays and do not respond on weekends.
Please note that community support is considered a bonus for enrolling in a program during certain periods of time and is not guaranteed indefinitely. You will be notified in advance of any changes in access.
All of my course and program materials are copyrighted by me, Kim Dodge. These materials are authorized for personal use only. Any unauthorized use is prohibited.
When you sign up for an accent assessment, you agree to provide a video or audio recording within 30 days of date of purchase.
If you do not provide a recording within 30 days, you will forfeit your payment. You will not be offered a refund, nor will you be eligible to obtain an accent assessment at another date.
Once I receive your recording, I will send your assessment within three to five business days.
Your Personal Responsibilities
As a professional English teacher with a decade of experience, I truly believe that my suggestions and methods for improving your English will help you sound more natural in English and help you achieve your personal and professional goals as they relate to your language ability.
However, you must also put in the time and effort into working on your English in order to make significant changes in how you speak English, pronounce words, and express yourself.
On this website and during my online sessions, assessments, programs, and courses, I provide my expertise and guidance, but it is possible that these methods will not work for each and every learner.
If you have any questions on policies that are not covered here, please contact me.