Product Description and Pricing

We try to be as clear and detailed as possible when describing online courses, coaching, and programs, but the description may not be completely accurate, up-to-date, or error-free.

For this reason, the description is regularly updated with any changes or additions. In addition, we may adjust or correct errors in pricing. Any pricing changes do not apply to previously purchased products and services.

Similarly, we may choose to offer special, limited-time promotions, but these are subject to change at any time and do not apply to past purchases.

Payment

All payment is arranged through PayPal or Stripe. You may pay with your checking account or credit/debit card.

Please note that your payment authorizes one person (you) to participate in the course or program.

If you would like to use any program with your colleagues, employees, or students, you will need to purchase additional licenses. Please contact us for group pricing.

Refunds

Because we offer digital programs with dozens of downloadable resources, purchases are non-refundable.

As such, you agree not to dispute a payment with your financial institution and/or credit card provider for products, programs, courses, or services you purchased and which we granted you access to.

However, we want you to be happy with your investment; if you are not happy with a course or program, please contact us directly so we can work together to find a solution.

Technology and Services

We host our programs and courses on a private platform called Podia which transmits and stores your personal information securely.

You can access all of your courses and programs at learn.englishwithkim.com.

If, for any reason, the learn.englishwithkim.com link is not working, you can access your courses at englishwithkim.podia.com.

If you forget or lose your password, you can reset your password by clicking "Forgot your password?" on the log-in screen. We do not have access to your password. You are responsible for keeping your login information safe.

We highly recommend that you use headphones or earphones to listen to the course materials so that you can hear the audio clearly.

Access to Course Platform and Online Courses, Products, and Programs

As mentioned above, our online courses, products, and programs are hosted on an external platform. You must have access to the internet in order to watch the video lessons and download additional materials. You are responsible for finding an appropriate internet connection as well as the costs of accessing the internet.

You will be able to access these online courses and programs for the lifetime of the product. We reserve the right to change or discontinue these courses, products, and programs for any reason.

We will notify you at least two months in advance of any changes to the way these courses, products, or programs are hosted or delivered, but we encourage you to make use of them as soon as you purchase them.

Please note that any additional support, such as live office hours, live video lessons, or feedback, is considered a bonus for enrolling in a program during certain periods of time and is not guaranteed indefinitely. You will be notified in advance of any changes.

Course Community and Direct Messaging

Each of English with Kim's courses comes with community support inside the course platform. You can ask your questions and get responses from Kim by leaving a comment below each lesson.

You can also message Kim directly through the course platform by using the chat box at the bottom right hand corner of each page.

You are always welcome to email Kim directly with your questions.

Please note that Kim will respond to questions within a few hours during normal working hours (generally weekdays from 10AM to 6PM EST). As a reminder, we observe all U.S. national holidays and do not respond on weekends.

If you do not receive a timely response to your chat message, email, or contact form message, please leave a comment on English with Kim's YouTube channel or on any article on the English with Kim website. This will help alert us to any issues with the English with Kim website, course hosting site, or email service.

Copyright

All of English with Kim's course and program materials are copyrighted by Resonate Language Studio LLC dba English with Kim. These materials are authorized for personal use only. Any unauthorized use is prohibited.