Policies for Online Courses and Programs

By choosing to enroll in one of Kim Dodge's online courses and programs or meet for private or group coaching sessions, you agree to the following policies.

I have included these policies in clear, easy-to-understand language, but am happy to answer any questions you may have. Please contact me.

Your continued use of the englishwithkim.com website and free and paid resources indicates you agree with the Terms and ConditionsDisclaimer, and Privacy Policy.

Policies for Online Courses and Programs

Product Description and Pricing

I try to be as clear and detailed as possible when describing online courses, coaching, and programs, but the description may not be completely accurate, up-to-date, or error-free.

For this reason, the description is regularly updated with any changes or additions. In addition, I may adjust or correct errors in pricing. Any pricing changes do not apply to previously purchased products and services.

Similarly, I may choose to offer special, limited-time promotions, but these are subject to change at any time and do not apply to past purchases.

Payment

All payment is arranged through Paypal or Stripe. You may pay with your checking account or credit/debit card.

Please note that your payment authorizes one person (you) to participate in the course or program.

If you would like to use any program with your colleagues, employees, or students, you will need to purchase additional licenses. Please contact me for group pricing.

Refunds

Because I offer digital programs with dozens of downloadable resources, purchases are non-refundable.

As such, you agree not to dispute a payment with your financial institution and/or credit card provider for products, programs, courses, or services you purchased and which we granted you access to.

However, I want you to be happy with your investment; if you are not happy with a course or program, please contact me directly so we can work together to find a solution.

Technology and Services

I host my programs and courses on a private platform called Podia which transmits and stores your personal information securely.

You can access all of my courses and programs at learn.englishwithkim.com.

If you forget or lose your password, you can reset your password by clicking "Forgot your password?" on the log-in screen. I do not have access to your password. You are responsible for keeping your login information safe.

I highly recommend that you use headphones or earphones to listen to the course materials so that you can hear the audio clearly.

Access to Course Platform and Online Courses, Products, and Programs

As mentioned above, my online courses, products, and programs are hosted on an external platform. You must have access to the internet in order to watch the video lessons and download additional materials. You are responsible for finding an appropriate internet connection as well as the costs of accessing the internet.

You will be able to access these online courses and programs for the lifetime of the product. I reserve the right to change or discontinue these courses, products, and programs for any reason.

I will notify you at least two months in advance of any changes to the way these courses, products, or programs are hosted or delivered, but I encourage you to make use of them as soon as you purchase them.

Course Community and Direct Messaging

Each of my courses comes with community support inside the course platform. You can ask your questions and get responses from me by leaving a comment below each lesson.

You can also message me directly through the course platform by using the chat box at the bottom right hand corner of each page.

You are always welcome to email me directly with your questions.

Please note that I will respond to questions within a few hours during my normal working hours (generally weekdays from 10AM to 6PM EDT). As a reminder, I observe all U.S. national holidays and do not respond on weekends.

Please note that any additional support through Slack, WhatsApp, or other private groups is considered a bonus for enrolling in a program during certain periods of time and is not guaranteed indefinitely. You will be notified in advance of any changes in access.

Copyright

All of my course and program materials are copyrighted by me, Kim Dodge. These materials are authorized for personal use only. Any unauthorized use is prohibited.

Policies for Online Coaching Sessions & Clarity Consultations

Scheduling

I am currently coaching Wednesday and Thursday from 10AM-6PM EST (Boston/NYC time) only.

Please be sure this availability works for your schedule.

Once you have paid for your coaching session, you will receive a link to my online scheduler.

My calendar is updated with my real-time availability, and it automatically adjusts to your time zone.

Please note that sessions must be scheduled at least 48 hours in advance.

Urgent scheduling requests will incur additional fees and cannot usually be accommodated.

Clarity Consultation Policy

When you sign up for a clarity consultation, you agree to schedule our meeting and meet with me within 30 days of date of purchase.

If you do not meet with me within 30 days, you will forfeit your payment. You will not be offered a refund, nor will you be eligible to meet for a clarity consultation at another date.

Rescheduling

If you provide at least 24 hours notice of your desire to reschedule your session, you can change the time of your session without penalty if I am available at another time.

Last minute schedule changes cannot be accommodated except in case of emergency (medical emergencies, extreme weather conditions, natural disasters).

If you have an unexpected power outage or serious problems with your internet connection, contact me as soon as possible.

Lateness Policy

I will continue to be available for 30 minutes after the scheduled start time of your session. When you arrive, we will continue the session for the remaining time of the session. If you arrive 10 minutes late for a 1 hour session, this means that you will have a 50 minute session.

Cancellation Policy

If you cancel a session with at least 24 hours notice, you will receive a credit for a future session.

If you cancel a session with less than 24 hours notice, you will NOT receive a refund.

If you do not show up for your session, you will NOT receive a refund.

Holidays and Vacation

I observe all U.S. national holidays. I will remind you of these holidays when they are approaching.

If I am taking vacation, I will let you know at least one week in advance.

Technology and Services

I use Skype for my online coaching sessions. I use Google Drive to share information and provide real-time feedback during our sessions. I use an HD webcam so that you can see me well, especially for accent training. I use a high-quality standing microphone so that you can hear me more clearly.

You need to have Skype installed on your computer to meet with me. If you prefer to use another service, please let me know.

I highly recommend that you use a microphone and headphones. Earphones with an attached microphone are usually fine.

Please try to meet with me in a quiet, private, brightly lit space so that I can see and hear you clearly.

Payment

All payment is arranged through Paypal or Stripe. You may pay with your checking account or credit/debit card.

You must pay in full at least 48 hours before your scheduled coaching session.

Refunds

All coaching sessions, packages, assessments, and consultations are non-refundable.

As such, you agree not to dispute a payment with your financial institution and/or credit card provider for products, programs, courses, or services you purchased and which we granted you access to.

However, I want you to be happy with your investment; if you are not happy with your consultation or coaching session, please contact me directly so we can work together to find a solution.

 Your Personal Responsibilities

As a professional English teacher with over a decade of experience, I truly believe that my suggestions and methods for improving your English will help you sound more natural in English and help you achieve your personal and professional goals as they relate to your language ability.

However, you must also put in the time and effort into working on your English in order to make significant changes in how you speak English, pronounce words, and express yourself.

On this website and during my online sessions, assessments, programs, and courses, I provide my expertise and guidance, but it is possible that these methods will not work for each and every learner.

Your decision to continue studying English and working on your accent and communication skills using my website, materials and methods means that you accept these Terms and Conditions and Disclaimer.

Questions

If you have any questions on policies that are not covered here, please contact me.

Last Updated December 30, 2019

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