How to Communicate Clearly in English for Customer Service and Call Center Jobs

 If you’re working as a customer service representative and interacting with a lot of native speakers on the phone or in person, you’re probably really concerned about clear communication in English. I recently received an awesome question from a member of this community who said: “It’s really important for me to sound like a native English speaker because I work as a customer service representative. For this reason I’m working on my communication skills. … Read the article and watch the video lesson

How to Handle Comments About Your Accent in English | Why Do We Care About Accents Anyway?

 As a non-native English speaker, you’ve probably been in a conversation with someone who made an observation about your accent, whether positive or negative. Even though accents are a fact of life – we all have them, even in our native language – the topic can make us feel sensitive, defensive, frustrated, or discouraged. For most of us, talking about accents is a loaded topic, which means it can cause a lot of different … Read the article and watch the video lesson

How to Feel More Confident When Speaking English

 Confidence. We admire it in other people. We want more of it ourselves, myself included. If you’re like most people I know, you want to feel more confident when speaking. You probably have a list of things you’ll do once you improve your speaking habits: Maybe you’ll apply for a new position in your company. You’ll give a presentation at a conference. Perhaps you’ll look for a new job. Or you’ll try to make … Read the article and watch the video lesson

Train Your Ear to Hear English Rhythm and Melody

When I start working with my accent reduction clients on stress and intonation, there’s one comment I hear all the time: I never noticed this before. And then this question follows: Why did I never notice this before? Why did no one ever tell me that this was so important? Even for people who have lived in the US or other English speaking countries for many years, the importance of stress and intonation still comes … Read the article and watch the video lesson

Intonation Exercises: Change Your Tone of Voice to Express Emotions in English

 In order to improve your intonation when speaking English, you need to develop sensitivity to the emotions and attitudes that native English speakers express through their tone of voice. A deeper awareness of how we communicate meaning through intonation will help you become more socially and emotionally intelligent in conversations with native English speakers. Once you’re able to identify the different emotions and attitudes expressed through tone, you’ll be able to start working on … Read the article and watch the video lesson

Choosing Falling or Rising Intonation: Show You’re Done Talking or Ask a Question

 Are you done talking? Have you finished your thought? Can I answer your question now? If so, please let me know – with your voice. You’re probably really careful with your choice of words, but your intentions might be misunderstood if you use the wrong intonation pattern. Here’s why you need to confidently choose to speak with rising or falling intonation: If your pitch rises when it should fall, you may sound uncertain or … Read the article and watch the video lesson