Privacy Policy

We are committed to your privacy and will keep your personal information safe.

Contact us at hello [at] englishwithkim.com if you have any questions regarding the use of your personal information and we will be happy to help you.

We are thoughtful about the personal information we ask you to provide and the personal information collected about you through the operation of this site.

We only store personal information for as long as we have a reason to keep it.

We enable the visitors to this site, englishwithkim.com, to be in control of their personal information.

This Privacy Policy provides information about how we process and protect this data.

By using this site and/or services, you agree to the processing and use of your personal information as described in this Privacy Policy.

Who We Are and What This Policy Covers

englishwithkim.com is owned and operated by Resonate Language Studio LLC dba English with Kim.

This Privacy Policy applies to information that we collect about you when you use:

Our websites (including englishwithkim.com, soundmorenatural.com, conversationanatomy.com, accentadvice.com, connectinconversation.com, intonationchallenge.com, smalltalkguide.com, 30daysofintonation.com, intonationclinic.com, and intentionalenglish.com); and
Our products and services that are available through learn.englishwithkim.com.

Throughout this Privacy Policy we may refer to our websites and other products and services collectively as “Services.”

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

What Information We Collect and Why

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources.

Let’s go over the information that we collect.

Information you have provided

Contact Information

This website collects your name and email address in order to send you information and resources you have requested, to deliver a paid product or service, and to enable you to comment on the website.

We save the information you provide so you can comment on the website, schedule meetings, or access programs and courses you have purchased. This information includes your name and email address.

You can freely use this website without providing any contact information, but you will need to enter your name and email address in order to comment or access additional resources that will be sent to you by email.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you ask us any questions through the contact form on this website, this information is only used in order to respond to your inquiry.

You can request that we update, delete, or provide you with a copy of this information at any time, and you can unsubscribe from email communications using the link at the bottom of every email.

Email community and marketing

When you decide to join the English with Kim email community, we collect personal information, specifically your name and email address.

On the sign up pages, we provide detailed information about how this information is used, and you are able to decide that you want to freely share this information with us.

We use that information to send regular emails (about once a week) to share information, resources, and guidance related to improving your communication skills and how you sound in English.

You are welcome to adjust your preferences at any time using the links within the emails or by emailing us directly at hello [at] englishwithkim.com.

When you buy a product or service, you will receive emails related to this purchase, such as emails guiding you through the course, notifying you of updates or changes to the program, or asking for feedback to improve the product.

We will not add you to the email community unless you have chosen to join by signing up separately.

We may also use this information to contact you if we need to obtain or provide additional information, and to check that you're you still want to receive email communication if we notice you have stopped opening emails.

We do not sell, rent, or otherwise share any of this information with other organizations or businesses.

This information helps us understand the effectiveness of our email communications and marketing campaigns.

You may unsubscribe from email communications using the unsubscribe link at the bottom of each and every email or by emailing us directly at hello [at] englishwithkim.com.

Information That Is Collected Automatically

Usage data

This website automatically collects information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.

We process this usage data to make it easier for you to access our services, to adjust our website to the device you are using, and to recognize and stop any misuse of our website.

We also process usage data in an anonymized form for statistical purposes and to improve our site.

Information from cookies and other technologies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails.

This site uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand the effectiveness of email communications. This information is used to improve your experience of this website and Services.

For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy, also described below.

Embedded videos from other websites

Articles on this site may include embedded videos from YouTube. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Links to outside websites

This website may contain links to other websites. This privacy policy does not apply to the practices of other websites and we are not responsible for the actions and privacy policies of third parties.

We encourage you to notice when you leave our website and to read the privacy policies of each website that you visit.

Sharing Information

We do not share your personal information with strangers.

Your personal information may be provided to our trusted partners in order to provide you with a service you have requested or to improve your experience with our website, products, or services.

We use a select number of trusted processing providers for certain data analysis, processing and/or storage. These service providers are carefully selected and have high data and security standards.

We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.

Third Parties and Processing Partners

We gather information from our trusted partners listed below with confirmation that they can legally share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds.

List of processing partners:

Google Analytics (to understand who uses our website, what they visit, and how they access it) [review their Privacy Policy]
Google Workplace (to send and receive emails and store information securely) [review their Privacy Policy]
Active Campaign (to send newsletters, email marketing, and resources to the email community) [review their Privacy Policy]
YouTube (to provide videos for streaming on our website and to analyze and understand viewing behaviors and audience) [review their Privacy Policy]
Podia (to store and share video, audio, text, and other documents as part of our free and paid courses, products, and programs) [review their Privacy Policy]
Zapier (to securely transfer information between processing partners) [review their Privacy Policy]
Stripe (to process payments securely) [review their Privacy Policy]
PayPal (to process payments securely) [review their Privacy Policy]

We only work with processing partners who are able to secure and protect your personal data and information.

We only disclose your Personal Data to third parties or public officials when we are required to do so by law or if you have consented to or requested it.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

You have the right to request that we do not sell your personal information. You can submit this request by visiting the following webpage: Do Not Sell My Personal Information.

This website does not process credit card or banking transactions. As mentioned above, we use PayPal and Stripe as payment gateway providers, both of which are required to keep your financial information confidential.

How Long We Keep Information

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it and we are not legally required to continue to keep it.

We delete the contact information from people who have unsubscribed from email communications once per month.

How We Secure Your Data

We do our best to keep your Personal Data safe.

We use safe protocols for communication and transferring data (such as HTTPS). We use anonymizing and pseudonymizing where suitable. We regularly monitor our systems for possible vulnerabilities and attacks.

Even though we try our best, we can not guarantee the security of information. However, we promise to notify the appropriate authorities if we experience data breaches. We will also notify you if there is a threat to your rights or interests.

We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, remember that you have to keep your username and password secret. You are responsible for safeguarding this information.

Children's Online Privacy

We do not intend to collect or knowingly collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 18 years old or older.

We do not target children with our website or services.

Cookies Policy

We use cookies and other related technologies to make our website easier to use and to make the content you see more relevant to your needs.

Cookies allow us to record important information about how you arrive at, use, and move through this website. This helps us to make the content on this website better for visitors.

We also use cookies to analyze visitors to help us improve the structure and content of our website. This information is collected anonymously and we cannot identify you personally from this information.

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).

Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

You can review and change your cookie settings for this website here.

This website uses cookies for the following purposes:

Necessary cookies: these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don't collect any personal information.
Functionality cookies: these cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and email in comment forms so you don't have to re-enter this information next time when commenting.
Analytics cookies: these cookies are used to track the use and performance of our website, email communications, and services, as indicated above.

You can check, change, or remove cookies stored in your computer via your browser settings. You can also block cookies through many browsers.

Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you'd like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

We use a third-party processor, ActiveCampaign, to deliver emails. If you receive emails from us, we use ActiveCampaign's analytics tools to look at data such as when you open emails or click on links inside the emails. This information helps us understand the effectiveness of our email communications and marketing campaigns.

Online Tracking / Do Not Track "DNT"

"Do Not Track" is a privacy preference that you can set in your web browser. For example, you can find the instructions for how to Turn "Do Not Track" on or off in Google Chrome here.

Because this website uses the analytics services mentioned above, it does not currently respond to your browser's "Do Not Track" signal.

Your Data and Your Rights

Access to Information

You have the right to access the information and Personal Data we have stored about you. You can do this by contacting us at hello [at] englishwithkim.com.

Within 30 days, we will send you a copy of the information we process about you. This information will be sent electronically.

We may ask you to verify your identity to protect your privacy. If we decide to refuse your request, we will explain why. You are welcome to write with any concerns or complaints and we will be happy to work with you to find a solution.

Information Correction and Deletion

If you think the information we have about you is incorrect, you are encouraged to contact us to ask us to update it so that the data is accurate.

If you ever wish for us to delete or transfer the information we have stored about you, please contact us. We're happy to help.

You have the right to request that we do not sell your personal information. You can submit this request by visiting the following webpage: Do Not Sell My Personal Information.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request. We will not discriminate against users who choose to exercise their privacy rights.

You may unsubscribe from email communications using the unsubscribe link at the bottom of every email.

Each month, we delete all stored information from people who have unsubscribed from email communications.

To exercise any of the rights mentioned in this Privacy Policy or if you have any questions relating to how we use personal information, please contact us.

Located in the EU or California?

If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

European General Data Protection Regulation (GDPR)

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

Request access to your personal data;
Request correction or deletion of your personal data;
Object to our use and processing of your personal data;
Request that we limit our use and processing of your personal data; and
Request portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it.

The CCPA also requires us to provide a list of the “categories” of personal information we collect, as that term is defined in the law.

In the last 12 months, we collected the following categories of personal information from California residents, depending on the Services used:

Identifiers (like your name, contact information, and device and online identifiers);
Commercial information (your billing information and purchase history, for example);
Internet or other electronic network activity information (such as actions you take on our website or course site);
Geolocation data (such as your location based on your IP address);
Audio, electronic, visual or similar information (such as any messages, photos, or recordings you sent us); and
Inferences we make (such as likelihood of retention or attrition).

You can find more information about what we collect and sources of that information in the Information We Collect section above.

We collect personal information for the business and commercial purposes described in the How and Why We Use Information section. And we share this information with the categories of third parties described in the Sharing Information section.

If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:

Request to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, the categories of third parties we share it with, and the specific pieces of information we collect about you;
Request deletion of personal information we collect or maintain;
Opt out of any sale of personal information; and
Not receive discriminatory treatment for exercising your rights under the CCPA.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://englishwithkim.com/terms

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of this Privacy Policy will guide our practices for collecting, processing, and disclosing personal data.

If we decide to change this privacy policy, we will post those changes on this page and update the Privacy Policy modification date below.

If you have purchased any courses or products from us, we will notify you of any important changes by sending you an email to the email address associated with your account unless you have unsubscribed from all email communications.

This policy was last modified on 06/01/2021.

Contact Information

Resonate Language Studio LLC dba English with Kim

hello [at] englishwithkim.com

This privacy policy was adapted under a Creative Commons license from Automattic.