Terms and Conditions
Policies for Online Coaching Sessions
You can schedule your lessons for the time that is most convenient for you. Click here to add your lesson to my calendar. My calendar is updated with my real-time availability, and my calendar automatically adjusts to your time zone.
I am currently coaching from 11AM-7PM EDT on Monday through Thursday. In September 2017, I will be reducing my availability.
Sessions must be scheduled 24 hours in advance. Urgent scheduling requests will incur additional fees and cannot usually be accommodated.
If you cancel a session with at least 24 hours notice, you will receive a credit for a future session.
If you cancel a session with less than 24 hours notice, you will NOT receive a refund.
If you do not show up for your session, you will NOT receive a refund.
If you provide at least 24 hours notice of your desire to reschedule your session, you can change the time of your session without penalty if I am available at another time.
Last minute schedule changes cannot be accommodated except in case of emergency (medical emergencies, natural disasters).
I will continue to be available for 30 minutes after the scheduled start time of your session. When you arrive, we will continue the session for the remaining time of the session. If you arrive 10 minutes late for a 1 hour lesson, this means that you will have a 50 minute session.
Technology and Services
I use Google Hangouts and Skype for my online coaching sessions. I use Google Drive to share information and provide real-time feedback during our sessions. I use an HD webcam so that you can see me well, especially for accent training. I use a high-quality standing microphone so that you can hear me more clearly.
You need to have Skype or Google Hangouts installed on your computer. If you have a slow internet connection, Google Hangouts usually works better. I highly recommend that you use a microphone and headphones. Earphones with an attached microphone are usually fine.
All payment is arranged through Paypal or Stripe. You may pay with your checking account or credit/debit card.
You must pay in full at least 24 hours before your next scheduled session.
Please note that if you purchase a package of sessions, they will expire on the date indicated or 60 days from date of purchase. I can no longer make exceptions or offer extensions. Please evaluate your personal schedule accordingly.
Holidays and Vacation
I observe all U.S. national holidays. I will remind you of these holidays when they are approaching.
If I am taking vacation, I will let you know at least one week in advance.
Sick Days or Unexpected Circumstances
Very rarely, I may need to reschedule a class at the last minute due to illness.
I may also need to reschedule due to unexpected circumstances such as power outages, problems with the internet connection, or even natural disasters.
If this happens, you will receive credit for a future session.
As a professional English teacher with nearly a decade of experience, I truly believe that my suggestions and methods for improving your English will help you sound more natural in English and help you achieve your personal and professional goals as they relate to your language ability. However, you must also put in the time and effort into studying English in order to make significant changes in how you speak English, pronounce words, and express yourself.
On this website and during my online sessions and courses, I provide my expertise and guidance, but it is possible that these methods will not work for each and every student. Your decision to continue studying English using my website, materials and methods means that you accept these terms and conditions.
If you have any questions on policies that are not covered here, please contact me.
Last Updated July 20, 2017
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